Privacy Policy

1. What we collect

We may collect personal information you give us directly, including:

• your name, email address, phone number and business name
• your business details, service requests, written notes and project instructions
• uploaded files such as logos, images, documents and brand assets
• for QuoteRocket, customer names and contact details, property addresses, measurements, service answers, photos, estimate records, bookings and invoices submitted or created through the service
• information you provide during review, feedback, approvals, change requests and extras requests
• billing and invoice details
• communications you send to us by form, email or other contact methods

We may also collect technical information such as IP address, browser type, device information, page usage, cookies, analytics events and session data used to operate and secure the site.

Businesses using QuoteRocket are responsible for ensuring their own customer-facing privacy notice accurately explains their collection and use of customer information. BizRocketAu processes that information to provide QuoteRocket and related support.

2. How we collect it

• when you submit a request on this site
• when you open and use a secure preview or review link
• when you request changes, approve a preview or request extras
• when you contact BizRocketAu by email or site form
• when you pay through Stripe or interact with checkout links
• automatically through cookies, logs and analytics tools

3. Why we collect it

We collect and use personal information to:

• assess your request and communicate with you
• prepare website previews, QuoteRocket account configurations, revisions, extras quotes and project deliverables
• operate QuoteRocket estimates, leads, measurements, uploads, scheduling, notifications and invoices on behalf of subscribing businesses
• create invoices, payment links and subscriptions
• provide managed hosting and support services
• maintain records of approvals, changes and project history
• improve site performance, security and customer experience
• comply with legal, accounting and dispute-handling obligations

4. How we disclose information

We may disclose personal information to service providers who help us run BizRocketAu, including:

• payment processors such as Stripe
• hosting, cloud, email and infrastructure providers
• analytics, security, storage and backup providers
• professional advisers where reasonably required

We may also disclose information where required or authorised by law.

5. Overseas disclosure

Some service providers used by BizRocketAu may store or process data outside Australia. Where this occurs, your information may be disclosed to countries where those providers operate. We take reasonable steps to use reputable providers and limit disclosure to what is needed to run the service.

6. Cookies, analytics and tracking

BizRocketAu may use cookies, server logs and analytics tools to understand traffic, improve performance, detect abuse and support site functionality. You can usually control cookies through your browser settings, but some site features may not work properly if cookies are disabled.

7. Payment information

Payments are processed through Stripe. BizRocketAu does not store full card numbers in its own website database. Payment-related information we may keep includes invoice details, payment status, Stripe session references, subscription status and basic billing records.

8. Marketing messages

If BizRocketAu sends marketing emails or SMS, we will aim to do so only where permitted, with sender identification and a way to unsubscribe. Transactional messages about your request, invoice, hosting or active project may still be sent where necessary to provide the service.

9. Security and retention

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. No system is guaranteed to be completely secure. We keep information for as long as reasonably needed for service delivery, support, records, legal compliance and dispute handling, then delete or de-identify it where practical.

10. Access, correction and complaints

You can request access to personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You can also make a privacy complaint by contacting us at [email protected]. We will review and respond within a reasonable time.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page with an updated date.